Frequently Asked Questions
When does plan days start counting?
It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.
Definition of eSIM?
An eSIM is a virtual SIM card enabling the activation of a cellular plan directly from your provider without the need for a physical nano-SIM card.
Steps to activate my eSIM?
To activate your eSIM, follow 3 simple steps: 1) Select your destination, 2) Pick a data plan, and 3) Scan the QR code using your smartphone.
Contrast between physical SIM and eSIM?
A physical SIM is a tiny chip you insert into your device, while an eSIM is a digital SIM card allowing activation of a cellular plan without requiring a physical nano-SIM.
How can I determine eSIM compatibility for my device?
Check our page listing supported phones to verify if your device is eSIM compatible.
Why on my Android device I see a different amount of data?
Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.